RETHINK DENTAL INC. — PRIVACY POLICY
Last Updated: 2024-05-01
Rethink Dental Inc. (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with our mobile dental hygiene clinic across British Columbia.
1. About Us
Rethink Dental Inc.
13832 Hyland Rd, Surrey, BC, V3W 2C3
hello@rethinkdental.ca
604-900-2050
We provide on-site mobile dental hygiene services in BC.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial health privacy requirements.
2. Information We Collect
We collect information in the following ways:
a) Information You Provide Directly
When you use our website or services, you may provide:
- Full name
- Contact information (email, phone, address)
- Date of birth
- Medical and dental history
- Insurance details
- Photos or documents sent via email or uploaded through our website
- Appointment information
- Payment information (over the phone, online, or in person)
b) Information Collected Automatically
Our website uses cookies and tracking tools such as:
- Google Analytics
- Meta/Facebook Pixel
- HighLevel tracking
- Standard web hosting analytics
This data may include:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on site
- Referral source
Cookies help us improve website functionality, marketing, and user experience.
c) Patient Management System (Akitu)
All patient records, treatment notes, and health information are securely stored in Akitu, our Canadian health-compliant dental software.
3. How We Use Your Information
We use your information to:
- Provide dental hygiene services
- Schedule and manage appointments
- Process insurance claims
- Communicate with you regarding appointments, reminders, and follow-up care
- Process payments
- Verify identity for patient onboarding
- Improve our website and services
- Send newsletters or updates (only with your consent)
We do not sell or rent your personal information.
4. Sharing Your Information
We may share information only with:
- Akitu (patient management and record keeping)
- Google, Microsoft (email and file storage)
- Mailchimp (newsletter communication)
- Cloudways, Digital Ocean, GoDaddy (website hosting & storage)
- HighLevel (CRM/communications)
- Insurance companies (to process claims)
- Payment processors (card transactions)
All third-party providers are required to protect your data in accordance with privacy laws.
We may disclose information if required by law, court order, or regulatory bodies.
5. How We Protect Your Information
We use physical, technical, and organizational safeguards including:
- Encrypted patient management system (Akitu)
- Secure servers hosted by Cloudways/Digital Ocean
- Access controls for staff
- Password protection and multi-factor authentication
- Encrypted email and secure file storage solutions
- Firewalls and malware protection
- Regular staff training
6. Your Rights
You have the right to:
- Request access to your personal information
- Correct or update your information
- Withdraw consent (where applicable)
- Request deletion of non-medical data
- Ask questions about our privacy practices
For any request, contact: hello@rethinkdental.ca
7. Retention of Personal Information
We retain patient records in compliance with BC health regulations.
Non-medical information is retained only as long as needed for service delivery and regulatory requirements.
8. Data Storage Location
Your information may be stored in:
- Canada
- United States
- Cloud providers used for website hosting and CRM
All providers must comply with strong privacy and security standards.
9. External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this policy occasionally. Changes will be posted on our website with an updated “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy, contact:
📧 hello@rethinkdental.ca
📞 604-900-2050